LOCALLY OWNED AND OPERATED BUSINESS

Dog Wash Liability Waiver

📄 Self-Serve Dog Wash — Liability Notice 

At Pets-N-Pals, we’re committed to providing a clean, safe, and welcoming environment for our customers and their beloved pets. While we take every reasonable measure to maintain our facility, the nature of a self-serve dog wash—and the presence of other pets—means that certain risks are inherent to the use of a public pet-washing area. 

By choosing to use our self-serve dog wash, you acknowledge and agree to the following: 

🦴 You are voluntarily choosing to bring your dog into a public space where other dogs have been present. 

🐛 Pets-N-Pals is not responsible for any fleas, ticks, parasites or other illnesses your dog may arrive with or acquire. You agree not to hold Pets-N-Pals liable for any pest-related or other health issues and acknowledge that any such occurrence is coincidental and not caused by our facility. 

💧 Wet Floor Awareness- The floor in and around the dog wash station may be wet and slippery. Please use caution at all times to avoid injury to yourself or your dog. 

If it is lightening outside, it is dog owner’s responsibility to wait to wash dog until lightening has stopped. 

🐕 You, as the pet owner or handler, are solely responsible for the actions, behavior, and safety of your dog while on the premises. This includes any injury to your dog or others, as well as any damage caused by your dog to equipment or the facility. 

⚠️ You Break It, You Buy It 

Our tubs, dryers, Bather Box systems, and accessories are professional-grade and expensive to replace. Use all equipment responsibly and as instructed. 

If any equipment is damaged due to misuse, negligence, or failure to follow guidelines, you may be held financially responsible for repair or replacement costs. 

✅ By using the self-serve dog wash, you acknowledge that you have reviewed and accept the posted rules and guidelines. Your participation serves as agreement to these terms in lieu of a signed waiver. 

Thank you for understanding and for helping us create a safe, respectful space for everyone. We appreciate your business and are always here to answer any questions. 

— Pets-N-Pals 🐾 

Come meet your new best friend.

No appointment needed. Walk in, meet the puppies, ask us anything, and take your new best friend home the same day.

1008 – B Greenville Ave. Staunton, VA 24401

Posted on Google Google
Jennifer A profile picture
Jennifer A
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Love this place! We adopted our black and white Cavachon Daisy (Mazie) last year and she has been a joy to our family!!
Posted on Google Google
Aubrey profile picture
Aubrey
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Got our dachshund from pet n pals. Tiana made our experience amazing! Everything was super easy and quick!
Posted on Google Google
Nellie C profile picture
Nellie C
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I reached out to them online about hermit crabs and they were very responsive. They answered all of my questions and concerns. We made the trip to Staunton from Gordonsville and when we arrived we were greeted by extremely friendly and knowledgeable staff. They had the additional hermit crabs we were looking for, for our grandson but they also had the most precious puppies ever.
Posted on Google Google
Darcy W profile picture
Darcy W
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We had recently lost our sweet Sydney from lime disease and kidney failure. So we went to Pets N Pals and found out sweet Layla even though Sydney can never be replaced we now have a puppy to fill that emptiness in our lives. The people there are so wonderful to work with I would recommend them to anyone who is looking for a little love ball of hair. Sydney is on the right and Layla on the left.

Owner's reply
Thank you for taking the time to write this. We can never replace our fur babies but we can find love in our heart for a new friend and will continue to make new memories with them. Thank you for being an awesome puppy parent.
Posted on Google Google
Stacy O profile picture
Stacy O
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I brought my puppy home from here in March, and as a first-time puppy owner, I was both excited and nervous. What stood out to me was that the staff didn't just hand me a puppy and send me on my way, they checked in within the first few days to see how we were adjusting and followed up to make sure I had scheduled her vet appointment. Those small gestures showed me that they genuinely care about the puppies and their well-being even after they go home.’Pixie’ has brought so much joy into my life, and I'm grateful for the support I received during those first few weeks.

Owner's reply
Thank you for much for sharing your experience. Love the photos of her! We enjoy keeping in touch with puppy parents on their journey. We will be here if you need us!
Posted on Google Google
Trish H profile picture
Trish H
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We had a great experience finding our new puppy PetsnPals. They answered our questions honestly and were helpful throughout the process with transparency about our pup. The store was a clean and friendly environment. Now we are enjoying our new healthy and happy little Mocha!

Owner's reply
Thank you for sharing this feedback. Your puppy is so cute and always looks so happy!! You are doing great with her.
Call 540-886-5056Directions