Pets N Pals: From Our Breeders to Your Family

Transparency at Pets N Pals · Staunton, Virginia

Choosing a puppy starts with knowing the people, practices, and care behind that decision. Here is how our family-owned store selects puppies, works with veterinarians, and helps families prepare for life together.

Explore our puppy practices Read our FAQs

Personal visitsBreeder interviews and home visits

Private transportDirectly from breeder to store

Veterinary checksHealth records to take home

Owner guidanceBefore and after purchase

A local family business

Get to know the people behind the puppies

Pets N Pals has served the Shenandoah Valley since 1989. Emily first volunteered at the store as a teenager, and she and her husband Chris became its owners in 2018.

Our business now focuses on puppies, with guidance that begins with breed selection and continues after purchase. We want families to understand the process and have a place to bring their questions.

Meet our family

Family holding a puppy beneath the Pets N Pals store sign

Sourcing and the journey here

Breeder relationships built through personal contact

We work with licensed breeders and use multiple phone interviews and personal home visits as part of our selection process. Our owners and staff meet breeders, ask questions, and see the puppies and their parents firsthand.

Personal visits to breeders who welcome our team
Current breeder inspection reports kept on file
Puppies hand-selected and picked up directly
Private transport with our team throughout the journey

We do not use third-party delivery or public transport for this trip. We also never ship puppies to customers. Meeting a puppy in person is part of bringing one home from our store.

Read our sourcing and transport details

Care and veterinary involvement

Health information that goes home with your puppy

If a puppy shows a concern, including unusual behavior, we promptly take them to a veterinarian. Every puppy leaves our store with a clear bill of health from a licensed veterinarian.

Our puppies are current on vaccinations, deworming, and kennel cough prevention. Each puppy is microchipped, and families receive a packet with medical records and important puppy information to share with their own veterinarian.

Our puppy page also describes an ongoing health guarantee. Ask our team to explain the written agreement and its terms before making your decision.

Review puppy care information

Customer holding a fluffy puppy inside Pets N Pals

Preparing for home

Support for the questions that come next

You can visit our public storefront without an appointment to meet puppies and compare personalities. Our staff can help you consider breed, size, temperament, and lifestyle as you explore a match for your family.

We answer questions before and after purchase and carry supplies for your new puppy. If you cannot visit right away, a FaceTime or video call can be arranged with our team before your in-person visit.

Time to meet and interact with puppies
Guidance on choosing a puppy for your household
Medical records and purchase information to take home
Post-purchase guidance from the store team

Find more answers before visiting

Family holding two puppies at Pets N Pals

Payment planning

Know who handles financing and approval

Financing for puppies and supplies is available through finance companies. We do not provide in-house financing, make approval decisions, or manage the loans. Applications must be made in person at the store, and approval follows a credit check.

Loan information, interest rates, and promotional terms are between you and the finance company. Review those details directly with the lender before agreeing to financing.

See financing information

Puppy owner resources

Practical reading for your first weeks together

Rest and routinesWhy Puppies Need More Sleep Than You Think

Explore puppy sleep, quiet time, and consistent bedtime habits.

Read the sleep guide →ConfidenceBuilding Puppy Confidence Through Training

Learn about positive reinforcement, small wins, and everyday practice.

Explore confidence training →Time apartHow to Prevent Separation Anxiety in Puppies

Read about gradual departures and helping puppies practice independence.

Read the alone-time tips →Getting startedHow to Start Training Your Puppy: A Beginner’s Guide

Start with simple foundations, consistent routines, and rewarding good behavior.

Open the beginner’s guide →

Questions before you decide

Clear answers about our process

Where do Pets N Pals puppies come from?

Our puppies come from licensed breeders. We use phone interviews and personal home visits, hand-select puppies, and pick them up ourselves in a private vehicle. See our breeder selection process.

What veterinary information will I receive?

Every puppy leaves with a clear bill of health from a licensed veterinarian. Families receive medical records and puppy information, and our puppies are current on vaccinations, deworming, and kennel cough prevention. Review our puppy health information.

Can I meet a puppy before choosing?

Yes. No appointment is needed to visit and spend time with puppies. You can also arrange a FaceTime or video call before visiting. We never ship puppies to customers. Learn about meeting our puppies.

Is help available after my puppy comes home?

Our staff answers questions before and after purchase. Our family page also describes post-purchase guidance as part of our focus on helping puppy owners. Read about our approach to owner support.

Does Pets N Pals approve financing applications?

No. Finance companies make approval decisions after a credit check and manage the loans. Applications are made in person at our store, and loan terms are between the customer and the finance company. Review financing details.

Bring your questions to our family

Take time to learn how we work, meet the puppies in person, and talk with our team about the information that matters to your household.

Explore more frequently asked questions

Come meet your new best friend.

No appointment needed. Walk in, meet the puppies, ask us anything, and take your new best friend home the same day.

1008 – B Greenville Ave. Staunton, VA 24401

See Available Puppies Find Pets-N-Pals

Come meet your new best friend.

No appointment needed. Walk in, meet the puppies, ask us anything, and take your new best friend home the same day.

1008 – B Greenville Ave. Staunton, VA 24401

See Available PuppiesCall 540-886-5056

      
   Pets-N-Pals
   912 Google reviews 
  Write a review 
  
 
 
   
 
 
       Posted on Google  
   
   Jennifer A 
 
 
 
 Trustindex verifies that the original source of the review is Google. Love this place! We adopted our black and white Cavachon Daisy (Mazie) last year and she has been a joy to our family!!
  
 
      Posted on Google  
   
   Aubrey 
 
 
 
 Trustindex verifies that the original source of the review is Google. Got our dachshund from pet n pals. Tiana made our experience amazing! Everything was super easy and quick!
  
 
      Posted on Google  
   
   Nellie C 
 
 
 
 Trustindex verifies that the original source of the review is Google. I reached out to them online about hermit crabs and they were very responsive. They answered all of my questions and concerns.  We made the trip to Staunton from Gordonsville and when we arrived we were greeted by extremely friendly and knowledgeable staff.  They had the additional hermit crabs we were looking for, for our grandson but they also had the most precious puppies ever.
  
 
      Posted on Google  
   
   Darcy W 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had recently lost our sweet Sydney from lime disease and kidney failure. So we went to Pets N Pals and found out sweet Layla even though Sydney can never be replaced we now have a puppy to fill that emptiness in our lives. The people there are so wonderful to work with I would recommend them to anyone who is looking for a little love ball of hair. Sydney is on the right and Layla on the left.

Owner's reply
Thank you for taking the time to write this. We can never replace our fur babies but we can find love in our heart for a new friend and will continue to make new memories with them. Thank you for being an awesome puppy parent.
  
 
      Posted on Google  
   
   Stacy O 
 
 
 
 Trustindex verifies that the original source of the review is Google. I brought my puppy home from here in March, and as a first-time puppy owner, I was both excited and nervous. What stood out to me was that the staff didn't just hand me a puppy and send me on my way, they checked in within the first few days to see how we were adjusting and followed up to make sure I had scheduled her vet appointment.

Those small gestures showed me that they genuinely care about the puppies and their well-being even after they go home.’Pixie’ has brought so much joy into my life, and I'm grateful for the support I received during those first few weeks.

Owner's reply
Thank you for much for sharing your experience. Love the photos of her! We enjoy keeping in touch with puppy parents on their journey. We will be here if you need us!
  
 
      Posted on Google  
   
   Trish H 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had a great experience finding our new puppy PetsnPals. They answered our questions honestly and were helpful throughout the process with transparency about our pup. The store was a clean and friendly environment. Now we are enjoying our new healthy and happy little Mocha!

Owner's reply
Thank you for sharing this feedback. Your puppy is so cute and always looks so happy!! You are doing great with her.