What families say

Reviews

Reviews families have shared with us, published in their own words.

71 reviews

      
   Pets-N-Pals
   912 Google reviews 
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       Posted on Google  
   
   Jennifer A 
 
 
 
 Trustindex verifies that the original source of the review is Google. Love this place! We adopted our black and white Cavachon Daisy (Mazie) last year and she has been a joy to our family!!
  
 
      Posted on Google  
   
   Aubrey 
 
 
 
 Trustindex verifies that the original source of the review is Google. Got our dachshund from pet n pals. Tiana made our experience amazing! Everything was super easy and quick!
  
 
      Posted on Google  
   
   Nellie C 
 
 
 
 Trustindex verifies that the original source of the review is Google. I reached out to them online about hermit crabs and they were very responsive. They answered all of my questions and concerns.  We made the trip to Staunton from Gordonsville and when we arrived we were greeted by extremely friendly and knowledgeable staff.  They had the additional hermit crabs we were looking for, for our grandson but they also had the most precious puppies ever.
  
 
      Posted on Google  
   
   Darcy W 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had recently lost our sweet Sydney from lime disease and kidney failure. So we went to Pets N Pals and found out sweet Layla even though Sydney can never be replaced we now have a puppy to fill that emptiness in our lives. The people there are so wonderful to work with I would recommend them to anyone who is looking for a little love ball of hair. Sydney is on the right and Layla on the left.

Owner's reply
Thank you for taking the time to write this. We can never replace our fur babies but we can find love in our heart for a new friend and will continue to make new memories with them. Thank you for being an awesome puppy parent.
  
 
      Posted on Google  
   
   Stacy O 
 
 
 
 Trustindex verifies that the original source of the review is Google. I brought my puppy home from here in March, and as a first-time puppy owner, I was both excited and nervous. What stood out to me was that the staff didn't just hand me a puppy and send me on my way, they checked in within the first few days to see how we were adjusting and followed up to make sure I had scheduled her vet appointment.

Those small gestures showed me that they genuinely care about the puppies and their well-being even after they go home.’Pixie’ has brought so much joy into my life, and I'm grateful for the support I received during those first few weeks.

Owner's reply
Thank you for much for sharing your experience. Love the photos of her! We enjoy keeping in touch with puppy parents on their journey. We will be here if you need us!
  
 
      Posted on Google  
   
   Trish H 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had a great experience finding our new puppy PetsnPals. They answered our questions honestly and were helpful throughout the process with transparency about our pup. The store was a clean and friendly environment. Now we are enjoying our new healthy and happy little Mocha!

Owner's reply
Thank you for sharing this feedback. Your puppy is so cute and always looks so happy!! You are doing great with her.

If you are looking for a fur baby I definitely recommend Pets N Pals. We got our little Babe a week ago and we love her so much. She is just perfect and healthy. She has made my daughter and I so happy. It was just a great experience all around. The staff is amazing…

March 2025 Read it in full
Got my beautiful puppy from them, drove two hours just to get her. Definitely was worth the drive, they were so kind and helpful.

March 2025 Read it in full
These ladies are wonderful. We got a Bishapoo and he the perfect fit. The next day they contacted me on how our new addition was doing. They checked in with us which I appreciate. I would recommend to anyone! We got an adorable healthy fur baby.

February 2025 Read it in full
Recently took home a beautiful Toy poodle. Excellent, professional staff, support and follow-up. Five Star

February 2025 Read it in full
Recently, we had to put down two of our dogs and I was desperate to find a small dog. I called local shelters breeders, and no one could help me find what I was looking for. . By chance we were in Staunton And I pulled up the website for pets and pals I'm always…

January 2025 Read it in full
Very professional and friendly staff. You can see they care about their animals .

January 2025 Read it in full
We adopted Winston, he's a Aussie doodle and very affectionate, the girls at Pets and Pals are very friendly and helpful, the store has everything you need, if you are looking for a puppy, look no further than Pets and Pals, they'll hook you up.

December 2024 Read it in full
Words cannot express how ABSOLUTELY AMAZING these people are. I have a two year old daughter who has sensory processing disorder and is on the spectrum and with their input they introduced us to and sold us an incredible puppy that fit our needs and has bonded PERFECTLY with my daughter (and me ) and…

December 2024 Read it in full
I went to pet-n-pals looking for that one particular non shedding pup,was unsure of the breed. But when we walked in, my mom and I we were greeted by wonderful staff and employees who explained all of everything we needed to know about the pets it was just amazing. I ended up getting the best…

November 2024 Read it in full
My ex boyfriend used to work here back in 2002. And a lady named Malika ran the store, I remember getting out gold capped conure from here as well as playing with Nutty the Macaw. I purchased my very first ferret Meeka, a silver mit from here as well. We had cichlids at the time…

November 2024 Read it in full
I came there to find a furever friend and left with Mal the alaskan malamute. So excited for our new addition to our family thank you guys so much.

November 2024 Read it in full
If you're thinking of getting a pet from them you should definitely do it. Good customer service, they were very friendly and their store was very clean. I got my mini labradoodle from them and I went to the vet and they said she is very healthy. They helped me select the basic things I…

November 2024 Read it in full
Really appreciate the smiles and friendly help! My Tarantula is real happy with the hornworms and roach!! Thank you!

November 2024 Read it in full
The staff is very professional and helpful when you go there

October 2024 Read it in full
Love my Super Nova! They treat their animals so good and are so informative!

October 2024 Read it in full
We got our new family member there, the staff is great to deal with, they follow up with you to ensure the pet is cared for. That means a lot to us

September 2024 Read it in full
I'm so impressed. The staff was amazing, so kind, friendly, patient and professional. I love those women! We walked out with the coolest puppy ever ( I'm partial.) He learned to use the crate literally instantly, sits and fetches the ball and brings to me. Don't hesitate to stop by. These ladies deserve a raise,…

September 2024 Read it in full
We took home our darling westipoo Abigail two weeks ago. She is so sweet, funny and very smart. The store associates we call "Abigail's Gals" did a great job talking to us and getting us ready for Abigail. We are so thankful for our sweet little girl.

August 2024 Read it in full
Where do I begin with his wonderful company. I've been coming here for a little over two years for all of my pet needs. I recently bought a boa and needed several items to get everything set up the way I wanted. Tianna is always helping me and providing me with the best customer service.…

August 2024 Read it in full
Very excellent experience!! Purchased a puppy and she is a gem! They were very helpful in the whole process. They REALLY care about their animals and store. Associates are wonderful! 10 stars!

July 2024 Read it in full
Very friendly staff. We love our new addition to our family. Also the staff is available after the purchase to answer any questions or concerns

July 2024 Read it in full
My wife and I had recently sent our beloved Abby our 17 yr old Bichon Frise. We experienced the emptiness of our loss. We were browsing just to see beautiful puppies, happens the most beautiful little girl captured our hearts. We did not mind the 200 mile tract to meet Hadleigh, we hoped and prayed…

July 2024 Read it in full
Great customer service and very and very caring during our purchase of a puppy.

July 2024 Read it in full
Great people, the manger is amazing and thanks for spongebob my son loves him!

July 2024 Read it in full

Come meet your new best friend.

No appointment needed. Walk in, meet the puppies, ask us anything, and take your new best friend home the same day.

1008 – B Greenville Ave. Staunton, VA 24401

See Available PuppiesCall 540-886-5056

Come meet your new best friend.

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