What families say

Reviews

Reviews families have shared with us, published in their own words.

71 reviews

      
   Pets-N-Pals
   912 Google reviews 
  Write a review 
  
 
 
   
 
 
       Posted on Google  
   
   Jennifer A 
 
 
 
 Trustindex verifies that the original source of the review is Google. Love this place! We adopted our black and white Cavachon Daisy (Mazie) last year and she has been a joy to our family!!
  
 
      Posted on Google  
   
   Aubrey 
 
 
 
 Trustindex verifies that the original source of the review is Google. Got our dachshund from pet n pals. Tiana made our experience amazing! Everything was super easy and quick!
  
 
      Posted on Google  
   
   Nellie C 
 
 
 
 Trustindex verifies that the original source of the review is Google. I reached out to them online about hermit crabs and they were very responsive. They answered all of my questions and concerns.  We made the trip to Staunton from Gordonsville and when we arrived we were greeted by extremely friendly and knowledgeable staff.  They had the additional hermit crabs we were looking for, for our grandson but they also had the most precious puppies ever.
  
 
      Posted on Google  
   
   Darcy W 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had recently lost our sweet Sydney from lime disease and kidney failure. So we went to Pets N Pals and found out sweet Layla even though Sydney can never be replaced we now have a puppy to fill that emptiness in our lives. The people there are so wonderful to work with I would recommend them to anyone who is looking for a little love ball of hair. Sydney is on the right and Layla on the left.

Owner's reply
Thank you for taking the time to write this. We can never replace our fur babies but we can find love in our heart for a new friend and will continue to make new memories with them. Thank you for being an awesome puppy parent.
  
 
      Posted on Google  
   
   Stacy O 
 
 
 
 Trustindex verifies that the original source of the review is Google. I brought my puppy home from here in March, and as a first-time puppy owner, I was both excited and nervous. What stood out to me was that the staff didn't just hand me a puppy and send me on my way, they checked in within the first few days to see how we were adjusting and followed up to make sure I had scheduled her vet appointment.

Those small gestures showed me that they genuinely care about the puppies and their well-being even after they go home.’Pixie’ has brought so much joy into my life, and I'm grateful for the support I received during those first few weeks.

Owner's reply
Thank you for much for sharing your experience. Love the photos of her! We enjoy keeping in touch with puppy parents on their journey. We will be here if you need us!
  
 
      Posted on Google  
   
   Trish H 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had a great experience finding our new puppy PetsnPals. They answered our questions honestly and were helpful throughout the process with transparency about our pup. The store was a clean and friendly environment. Now we are enjoying our new healthy and happy little Mocha!

Owner's reply
Thank you for sharing this feedback. Your puppy is so cute and always looks so happy!! You are doing great with her.

Beautiful animals and workers full of knowledge.

June 2024 Read it in full
When I purchased a puppy from here Google was still a new thing, so just now getting around to a review. The year was 2003. My wife at the time wanted a dog so we went here. I wanted a big man type dog, Doberman or German shepherd. She wanted something small. After some deliberation..…

June 2024 Read it in full
I meant to write this review months ago! We purchased Sawyer back in October. He is the most lovable puppy EVER!! Thank you to everyone (Tiana, Jess and Annie) at Pets-N-Pals you all are AWESOME!!! The best customer service I've experienced in a long time. Sawyer is growing, spoiled and has brought extra love to…

May 2024 Read it in full
Wonderful, personal customer service all the way around. We could not be more happy and will recommend to our friends!

May 2024 Read it in full
Emily and her staff are absolutely amazing!

May 2024 Read it in full
Very professional Very knowledgeable After sale communication excellent

April 2024 Read it in full
Pets-N-Pals was a great place to get our puppy from and we had a great experience! They were very thorough with everything and they followed up with us multiple times, a couple weeks after bringing our puppy home. They really cared about where their puppies went home to, which says a lot. They were very…

April 2024 Read it in full
Great pet friendly family!

April 2024 Read it in full
Our girl, Jessie. was great. She took us to exactly what we had phoned. Informed but no pressure. Puppies looked to be in great shape. We fell for Freckles and pretty quick he was ours. So far, wonderful. We love him already after 2 days.

April 2024 Read it in full
We had the best experience at pets-n-pals while meeting and then adopting our new fur baby a corgi pup: Pickles! The staff was friendly and knowledgeable! Answered all of our questions! They even have puppy kits! Highly recommend those with all the supplies needed for new puppy parents! We continue to go back now for…

April 2024 Read it in full
Scooby is the best! Owners are kind and addressed all our concerns.

March 2024 Read it in full
We love our Shorkie Phillip! He is such a sweet puppy, he has been very easy to train and socialize because they do such a good job doing that at Pets N Pals. He came microchipped and up to date with all his vaccines :) A great experience!

March 2024 Read it in full
Always pleasant. Kind staff. Not always alot of pets to buy and their prices a a tad bit high but its always a great atmosphere.

March 2024 Read it in full
We had an absolutely amazing experience with Pets-N-Pals! We welcomed an amazing puppy into our home. Pets-N-Pals has checked in on us, daily, to make sure that our puppy is adjusting and has continued to care for us after our purchase! Thank uou Pets-N-Pals!

March 2024 Read it in full
I absolutely love my baby boy Billy he is so sweet and playfully thanks to all the employees at pets-N-pals for introducing me to my new baby

March 2024 Read it in full
Where do I begin. I literally walked in the store just to look in on the puppies. Next thing you know I'm leving with a whole fur baby. Tiana was amazing. She was definitely heaven sent she must've known that my fur baby and I needed each other. Thank you so much and your truly…

March 2024 Read it in full
Pat My husband and I just bought our family a new puppy named Lakota from Pets-N-Pals. The whole process was super easy and they were extremely helpful in answering all of our questions.We highly recommend Pets-N-Pals if your looking for a quality puppy and nice people.

February 2024 Read it in full
Love this place! Staff is friendly and helpful. Upate 2023 we love this place even more. Staff absolutely knows what they are doing( really a great wealth of knowledge).We are so happy with our fish! The staff is more helpful than local shops.

February 2024 Read it in full
I drove 9 1/2 hours from Indiana to get my sweet little Bichapoo! This pet shop isn't your average pet shop. You are treated like family from the time you come in to the time you leave and even when your home with your new fur baby! They have called and checked up on us…

January 2024 Read it in full
Tiana always takes great care of my pet needs.

January 2024 Read it in full
Nice store, but selection is limited.

January 2024 Read it in full
I was in search of a harness for my bunny. I stopped by Walmart, target, PetSmart, And TJ Maxx with no luck. Pets-N-Pals had the best selection of harnesses all the way for your tiniest pet to your largest pet! Plus you get to see all of the adorable puppies. Highly recommend if you are…

December 2023 Read it in full
Love doggies

December 2023 Read it in full
Very helpful and kind when helping choose our puppy.

November 2023 Read it in full

Come meet your new best friend.

No appointment needed. Walk in, meet the puppies, ask us anything, and take your new best friend home the same day.

1008 – B Greenville Ave. Staunton, VA 24401

See Available PuppiesCall 540-886-5056

Come meet your new best friend.

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