What families say

Reviews

Reviews families have shared with us, published in their own words.

71 reviews

      
   Pets-N-Pals
   912 Google reviews 
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       Posted on Google  
   
   Jennifer A 
 
 
 
 Trustindex verifies that the original source of the review is Google. Love this place! We adopted our black and white Cavachon Daisy (Mazie) last year and she has been a joy to our family!!
  
 
      Posted on Google  
   
   Aubrey 
 
 
 
 Trustindex verifies that the original source of the review is Google. Got our dachshund from pet n pals. Tiana made our experience amazing! Everything was super easy and quick!
  
 
      Posted on Google  
   
   Nellie C 
 
 
 
 Trustindex verifies that the original source of the review is Google. I reached out to them online about hermit crabs and they were very responsive. They answered all of my questions and concerns.  We made the trip to Staunton from Gordonsville and when we arrived we were greeted by extremely friendly and knowledgeable staff.  They had the additional hermit crabs we were looking for, for our grandson but they also had the most precious puppies ever.
  
 
      Posted on Google  
   
   Darcy W 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had recently lost our sweet Sydney from lime disease and kidney failure. So we went to Pets N Pals and found out sweet Layla even though Sydney can never be replaced we now have a puppy to fill that emptiness in our lives. The people there are so wonderful to work with I would recommend them to anyone who is looking for a little love ball of hair. Sydney is on the right and Layla on the left.

Owner's reply
Thank you for taking the time to write this. We can never replace our fur babies but we can find love in our heart for a new friend and will continue to make new memories with them. Thank you for being an awesome puppy parent.
  
 
      Posted on Google  
   
   Stacy O 
 
 
 
 Trustindex verifies that the original source of the review is Google. I brought my puppy home from here in March, and as a first-time puppy owner, I was both excited and nervous. What stood out to me was that the staff didn't just hand me a puppy and send me on my way, they checked in within the first few days to see how we were adjusting and followed up to make sure I had scheduled her vet appointment.

Those small gestures showed me that they genuinely care about the puppies and their well-being even after they go home.’Pixie’ has brought so much joy into my life, and I'm grateful for the support I received during those first few weeks.

Owner's reply
Thank you for much for sharing your experience. Love the photos of her! We enjoy keeping in touch with puppy parents on their journey. We will be here if you need us!
  
 
      Posted on Google  
   
   Trish H 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had a great experience finding our new puppy PetsnPals. They answered our questions honestly and were helpful throughout the process with transparency about our pup. The store was a clean and friendly environment. Now we are enjoying our new healthy and happy little Mocha!

Owner's reply
Thank you for sharing this feedback. Your puppy is so cute and always looks so happy!! You are doing great with her.

Great puppy and wonderful service. A fine selection of dogs. Love our chihuahua puppy we got from them!

November 2023 Read it in full
I purchased my yorkipoo back in 2019 and he's still thriving to this day! I recently purchased a malshi. She's been a handful but she completes our little family. We found out she had a UTI at her vet appointment and Pets N Pals honored their warranty and covered the test and medication! The assistant…

November 2023 Read it in full
Very courteous and professional.

September 2023 Read it in full
It's been a year now since we got Daisy from her previous owner. We were told she was from petsnpals sold as a Bichon/ShiTzu mix. I was able to get her vet records which included her initial pets n pals paperwork and shot records. We recently got her health tested through Embark and I thought…

September 2023 Read it in full
Great local pet store.

September 2023 Read it in full
Staff was very helpful and informative, cant wait to see the 180 they got set up for the betta sorority

September 2023 Read it in full
I had an urgent situation with a cat and needed a soft tip syringe right away as I was having trouble administering the pill pocket containing the medicine. After trying a couple of big box stores and even a local pharmacy it dawned on me to try Pets-N-Pals. Emily (who answered the phone) said they…

September 2023 Read it in full
Very friendly and take care of their animals

September 2023 Read it in full
We got Bella a beautiful little boxer on November 24th and the staff was amazing with us the moment we walked in the door. we couldn't be happier that we took her home she has brought so much joy to our family.

September 2023 Read it in full
These folks are wonderful! They spent hours with me. They explained everything required for my little guy to have a happy life. Thank you very much!

September 2023 Read it in full
Very good experience purchasing our new puppy! Staff was friendly and attentive. Process was efficient and we are in love with our dachshund puppy!

August 2023 Read it in full
So pleased! I've always rescued grown dogs, you know, "adopt don't buy". That changed for me recently when I was unable to find a small breed dog at my local shelter. (I'm an older woman and can't handle a big dog.) They wouldn't agree to call me or put me on a waiting list for…

August 2023 Read it in full
Got our new puppy (Juliet) on July 3rd. Very professional and caring staff that answered all our questions with follow-up on how she was doing at her new home.

August 2023 Read it in full
Just got our new baby boy "Mack" from Pets-N-Pals 3/2/24 and we couldn't be happier! We found our 8 week old silver lab on their Facebook page and I ended up taking a 6 hour round trip to bring this boy home where he belongs! The store and staff are outstanding and have followed up…

August 2023 Read it in full
Words cannot even begin to describe how much I trust and love this business! They truly care for their pets and every staff member is kind and caring. My grandparents adopted their teddy bear puppy from here a few years ago and I just adopted my sweet cavachon. Both dogs were, and still are, sweet,…

August 2023 Read it in full
The staff were all super friendly and patient. Our new puppy, Max, was well taken care of and they let us spend the time with him to get to know him. I was surprised and pleased with their follow up after we brought him home to make sure everything was going well. I would recommend…

August 2023 Read it in full
Takes very good care of the puppies and has a very good process for adopting a puppy

August 2023 Read it in full
The staff and Owner here are amazing. I recently adopted a Maltipoo that is perfect. The Vet even stated she was perfect so smart and in excellent health. She has the best personality and so lovable . I have received multiple texts from Pets and Pals checking on Maggie and making sure she is OK…

July 2023 Read it in full
My wife and I couldnt have been more impressed with the staff, cleanliness, and support we had through the process of purchasing our new puppy Rufus a very sweet and smart Dacshund. I love how they reach out afterwards to check in on our new puppy. Amazing all the way around and we are so…

July 2023 Read it in full
I had a great visit and added a sweet baby girl Bella to our family. I could not imagine life with out her the staff is amazing they will help you any way possible

July 2023 Read it in full
I like their grooming services. I've been taking my Guinea pigs there for a few years for nail trims.

July 2023 Read it in full
This is our second puppy from them and they were very helpful with both of them. We now have two new family members.

July 2023 Read it in full
Went in to Pets-N-Pals Saturday to look at a puppy and ended up falling in love with one I saw on the site which was still available and picked up on Sunday. Staff was very helpful and friendly and helped with a lot of first time questions. Thanks for making the purchase of my first…

July 2023 Read it in full

Come meet your new best friend.

No appointment needed. Walk in, meet the puppies, ask us anything, and take your new best friend home the same day.

1008 – B Greenville Ave. Staunton, VA 24401

See Available PuppiesCall 540-886-5056

Come meet your new best friend.

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